SHELBY COUNTY GOVERNMENT
                    CLOSED PROMOTIONAL POSTING
		                     FOR CURRENT SHELBY COUNTY PERMANENT OR DURATIONAL EMPLOYEES

LEAD DISPATCHER 
SHERIFF'S OFFICE

Job Number:	11-356				Job Code: L4001 

SALARY																					   GRADE
Salary Commensurate With Experience														       49						
																							EEOC CODE
																								 20

Open Date:  August 2, 2011										Close Date:  August 9, 2011

Position Summary:
Assists in the operating of multi-key telephone instrument, computer aided dispatch system and other systems; provides radio dispatch services to the citizens of Shelby County, Tennessee; leads Dispatchers in dispatch duties.  Assists Senior Dispatcher in daily operations and fulfills duties of Senior Dispatcher in their absence.

MINIMUM QUALIFICATIONS:
Must possess high diploma, or an equivalent and four (4) years experience in a Radio Dispatch Center for a public safety agency or an equivalent combination of related criminal justice education and experience. (PROOF EDUCATION IS REQUIRED.)

SPECIAL REQUIREMENTS:
•	Must be able to type 25 wpm.
•	Must have thorough knowledge of NCIC, TIES, NLETS programs.
•	Must have extensive experience in use of computer aided dispatch system(s).
•	Must have extensive experience in use of radio equipment and basic troubleshooting methods.
•	Must have acceptable level of literacy.
•	Must have acceptable cognitive and psychomotor skills.

KNOWLEDGE, SKILLS AND ABILITIES:
•	Knowledge of CALEA standards relating to Communications.
•	Basic competency for this position requires unique, requisite knowledge, comprehension and application of skills for effective response to operational and supervisory activities.
•	Demonstrate comprehensive knowledge of agency policy and procedure using all available resources to enforce policies and procedures.
•	Effective interpersonal communication skills and leadership qualities in addition to having a thorough working knowledge of agency policies and procedures, operational activities and telecommunication skills.
•	Must have ability to promote individual and organizational performance to achieve agency mission, standards and goals through leadership and training in order to provide the highest level of public safety communications services.
•	Must be able to provide timely, accurate and objective support and discipline of subordinate personnel.
•	Ability to act appropriately and professionally as a representative for the agency as authorized.
•	Must be able to maintain operational and technological competence as defined by the agency.
•	Must clearly understand the role and responsibility of job description toward accomplishing agency's mission.
•	Must have ability to act as an information resource to employees and assist in decision making as needed.

DUTIES AND RESPONSIBILITIES:
•	Responsible for assisting and leading personnel in the efficient and effective operation of dispatch office.
•	Receives, monitors and responds to all incoming emergency, complaint and routine calls by telephone and radio.
•	Makes decisions and gives information to appropriate manpower by established protocols.
•	Maintains proper operation and maintenance of radios and communication equipment.
•	Leads and directs personnel of a lower graded position and needed equipment to designated locations, if needed.
•	Develops and maintains records/logs of all calls and ensures established procedures are followed.
•	Relays certain calls and information to supervisor.
•	Advises supervisor of problems with communications equipment and ensures constant working order.
•	Maintains records and files under established guidelines.
•	Performs related responsibilities as required or directed.  

Shelby County Government is an Equal Opportunity Employer and does not discriminate 
on the basis of race, color, age, sex, national origin or handicap status 

Equal Opportunity Employer 
M/F/H/V

PLEASE APPLY ONLINE AT:  http://jobs.shelbycountytn.gov

SHELBY COUNTY HUMAN RESOURCES DEPARTMENT
160 N. MAIN, SUITE 901 
Hours of Operation (8 A.M.-4 P.M.)

11-356